| Ground Labs support benefits | Ground Labs support options | |
|---|---|---|
| By product | Standard | Premium |
| Enterprise Recon PCI | ||
| Enterprise Recon PCI, PII | ||
| Enterprise Recon PRO | ||
| By Service Level Agreement (SLA) | ||
| Response time | 12 Hour SLA | 8 Hour SLA |
| 24 x 5 Coverage | ||
| By support option | ||
| Initial setup of Enterprise Recon product | ||
| Initial training within 90 Days from purchase | ||
| Assigned personnel for training | 3 Named | 5 Named |
| Online training video access | ||
| Knowledge Based articles and Portal access | ||
| Annual Health Check | 1 Per year | 2 Per year |
| Ability to raise support tickets via web or customer portal | ||
| GLASS Studio training | ||
| Quarterly training updates up to 2 hours per session* | ||
*Training packages are available for purchase via sales@groundlabs.com or your Account Manager
The details on this page are for informational purposes only. While we strive for accuracy, details may change without notice.
We recommend verifying any critical information with our support team. Last updated 08/10/2024