Ground Labs support benefits Ground Labs support options
By product Standard Premium
Enterprise Recon PCI
Enterprise Recon PCI, PII
Enterprise Recon PRO
By Service Level Agreement (SLA)
Response time 12 Hour SLA 8 Hour SLA
24 x 5 Coverage
By support option
Initial setup of Enterprise Recon product
Initial training within 90 Days from purchase
Assigned personnel for training 3 Named 5 Named
Online training video access
Knowledge Based articles and Portal access
Annual Health Check 1 Per year 2 Per year
Ability to raise support tickets via web or customer portal
GLASS Studio training
Quarterly training updates up to 2 hours per session*

*Training packages are available for purchase via sales@groundlabs.com or your Account Manager

The details on this page are for informational purposes only. While we strive for accuracy, details may change without notice.
We recommend verifying any critical information with our support team. Last updated 08/10/2024